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UPDATED (4-stars): Since posting the original review, (below), I have exchanged the vehicle referenced in it. While I am satisfied with the efforts made to right the situation and the new (used) vehicle I am in seems much better equipped in reliability, I am paying more for the vehicle than I initially desired. Despite the disappointment in a monthly vehicle payment, I have upgraded the rating to 4 for follow-through on the part of the dealership. The used sales manager was quick to respond to my concerns, and I the new (used) vehicle I am now driving comes with warranty that will (hopefully) eliminate that problems that persisted. Yes, I paid for the extended warranty. It was an unpleasant first six months with a vehicle from the used lot, but I am hopeful the next six, and beyond will be problem-free. ORIGINAL POST (1-star): I am so incredibly disappointed with the used vehicle I purchased from Fish Creek Nissan. After being open and honest about what I was looking for, and appreciating that a used vehicle comes with limited (in my case no) warranty, and the risk of expiring parts -- I've had NOTHING but problems with the SUV. Within the first month, I had to return to the dealership to investigate a check engine light, and was charged for the assessment, to then be told the fix would be $1200. Since then, replacement of ball joints added another $1800 to the bill, and now, the heater motor needs to be replaced. Roughly 6 months into ownership, it's hard to recommend a dealership that sold an "inspected" vehicle to me - only noting the brakes would need replacement at the time of purchase - that clearly had more issues than the sales people suggested. On top of that -- the vehicle that I traded in was advertised on the used website incorrectly. Someone, somewhere, is driving a "one-owner SUV" that was in fact, not owned by one owner previously. Sure, it's a minor detail -- that vehicle was in good condition -- but it does suggest the department is willing to advertise a false statement. Anyone looking for advice: be extra diligent with your (used) vehicle purchase from this dealership. I've learned my lesson.
in the last week
I had a great experience with Andy while buying my latest vehicle. He was friendly, helpful and made sure all my questions were answered before I signed anything. Truly love the vehicle I chose and he helped me get there while trading in my (now former) car. Thanks Andy!
2 weeks ago
Just got our Nissan KICKS and took in for some warranty work today. Service Advisor, Steve Easdon, was very courteous and informed me of the intake process. Then Shuttle Driver, Keith, drove me to work in a very safe and courteous manner. Overall, my first service experience here was a positive success. Thank you.
a month ago
If you are looking for efficient, professional service look no farther than Fish Creek Nissan, in Calgary's SE, and ask for Jeff Doyle. I knew which vehicle I wanted and he was able to facilitate the transaction in a proficient manner. Jeff answered all my questions in an expert fashion without any pressure, allowing the experience to be enjoyable. Don't hesitate to go to Fish Creek Nissan for your next vehicle purchase, you won't be disappointed.
a month ago
If you’re headed to Fishcreek Nissan ask for Jeff Doyle, you will not be disappointed. We purchased a used car from Jeff and he was a pleasure to deal with. His car knowledge surpassed most sales peoples. He was patient as we took out a few different cars to get a better understanding of what we wanted. Jeff had an opinion without being opinionated, he gave good advice and had a genuine interest in us and our needs/wants. He was very respectful of both myself and my wife, the process was very relaxed, no pressure, it was just easy... because of Jeff. We would highly recommend Jeff Doyle to our friends, family and to you. 10 out of 10!!!
2 months ago
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